Sr. IT Technician

Tandem Diabetes Care

San Diego, CA

Sr. IT Technician

Tracking Code

Job Description

What you’ll be doing:

You’ll provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. You’ll install, configure and troubleshoot desktop systems, workstations, servers and network issues in a diverse environment. You’ll maintain passwords, data integrity and file system security for the desktop environment. You’ll communicate highly technical information to both technical and nontechnical personnel as well as recommend hardware and software solutions, including new acquisitions and upgrades. You may participate in development of information technology and infrastructure projects as well as conduct training programs designed to educate an organization’s computer users about basic and specialized applications. You also may be requested to serve in ‘On Call’ program.

Who we are:

Here at Tandem, Diabetes is all we do and we are dedicated to making the lives of people with diabetes better and better, through relentless innovation. ‘In Tandem’ means together, and we strive to embody that in every aspect of our business. We believe that working in tandem, not in isolation, is the best way to continually exceed expectations.

We’ve have been named one of the fastest growing insulin pump companies in the U.S! Why?

Designed, assembled and supported from our San Diego, CA headquarters, Tandem has created the simple-to-use t:slim X2 Insulin Pump, which is the smallest pump available, the only color touch-screen insulin pump capable of remote feature updates, and the first CGM-enabled pump approved to let users make treatment decisions without pricking their finger.

Read more about our company & culture here: and see what our customers are saying here: #tsliminthewild

What you need for this position:


B.S. in computer science or an equivalent combination of education and applicable job experience.


3+ years hands on experience with PC workstations and servers in a medium LAN/WAN environment.


Technical knowledge of network and PC hardware.


Ability to identify and troubleshoot network connectivity.


Ability to identify software issues and install and configure various pieces of software.


Working technical knowledge of current network protocols, operating systems, and standards.


Ability to operate tools, components, and peripheral accessories.


Ability to read and understand technical manuals, procedural documentation, and OEM guides.


Ability to conduct research into PC issues and products as required.


Ability to present ideas in user-friendly language.


Strong customer-service orientation.


Hands-on PC and Network hardware configuration and troubleshooting experience.


Experienced with configuration and support of Windows operating systems.

What’s in it for you?

We’ve got you covered. We offer a robust benefits package to support your health and your family. From medical, dental, and vision, to flexible spending accounts for both health and dependent care – Tandem’s got you covered!

Stay well with us. Enjoy the outdoors during your workday by biking, running, or walking on one of our nearby trails. Or check out our offsite gym, which boasts luxurious amenities including specialty fitness classes and state-of-the-art equipment.

Invest in your career. Tandem offers all employees access to training and development programs and courses to help keep your career and skillset updated, not outdated.

Live your life. Relax with 20 days of paid time off and celebrate 10 paid holidays in your first year. Save for your future with a company-provided 401(k) plan. Look forward to saving money on tickets to the San Diego Zoo, movies, restaurants, and so much more with our exclusive employee discount program.

Celebrate in Tandem. Join in monthly employee get-togethers, tacos for Cinco de Mayo, corned beef for St. Patrick’s Day, costume-contest for Halloween, and the annual JDRF walk.

Job Location

San Diego, United States

Position Type


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